Frequently asked questions
What kinds of products does TimberTeach offer?

We sell premium wooden toys—dolls, kitchen sets, simulation sets, doctor kits, tea/plate sets, etc.—made from non-toxic materials, sustainably sourced wood, and packaged in recyclable materials.
 Do your toys meet safety standards?

Yes. Our toys are safety certified for ages 0 5 years (and beyond), using non toxic paints and materials.
How long will delivery take?

We have local warehouse delivery in 3 to 5 days within the United States.
Which payment methods are accepted?

We accept: American Express, Apple Pay, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, Union Pay, Visa.
What is your shipping policy?

Please see our Shipping Policy page for full details. Typically, orders are processed and shipped from local warehouses. (You may want to specify rates, countries served, and tracking options.), allowing 1-3 days processing and packing time.
What is your refund / return policy?

See our Refund Policy page. We aim to ensure customers are happy with their purchase; returns / exchanges are handled in accordance with that policy.
How can I track my order?

You can use the Track Your Order link on the website to see status and delivery updates.
How do I contact customer service?

You can reach us Monday–Friday, 9am–5pm EST via email at XXX
Do you ship internationally / to my country?

We have a “Country/region” selector, so depending on your location, shipping options may vary. Please check that setting to see rates and availability for your country.
How are prices displayed / what currency is used?

Depending on your selected country/region, prices are shown in USD or your local equivalent. You can change your country at the top of the site.
Do you offer discounts, promotions, or new collection announcements?

Yes. You can subscribe to our email list to be the first to know about new collections and exclusive offers.
Are the wooden toys durable / how should I care for them?

(You can include tips here: e.g. wipe with a damp cloth, keep away from long exposure to water, avoid harsh chemicals, etc.)
What if an item arrives damaged or missing parts?

Please contact our customer care with photos of the issue; we’ll work to replace or refund according to our policies.