Shipping policy
We strive to process and ship your order as quickly as possible after your payment is completed.
Please note that delivery times may vary, especially for international shipments. Customs processing times differ from country to country and can affect how quickly your package is delivered.
We offer worldwide shipping, but delivery times depend on your location. Additionally, our products ship from various locations, including the United States, Europe, China, and Australia. On average, delivery takes 7–14 business days, but this can vary depending on your country's customs and import processes.
Shipping Methods & Estimated Delivery Times
-
EMS: Typically 7 business days (excluding weekends and holidays)
-
ePacket: Typically 3–5 business days (excluding weekends and holidays)
-
USPS: Typically 1–5 business days (excluding weekends and holidays)
Note: Delivery times are estimates and may be affected by factors beyond our control, such as customs delays, weather conditions, and international transit issues. We appreciate your patience during such situations.
Shipping FAQ
Is shipping included in the price?
Yes — shipping is free on all orders.
Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us immediately. Once your order has been shipped, we are unable to make any changes.
Contact Customer Service at:
📧 infotimberteach@gmail.com or info@timberteach.com
How do I cancel an order?
If you wish to cancel your order, please reach out to us as soon as possible. Once an order has been shipped, we are unable to cancel it.
Contact Customer Service at:
📧 infotimberteach@gmail.com or info@timberteach.com