Refund policy

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at infotimberteach@gmail.com. Once your return is approved, we’ll provide you with a return shipping label and instructions on how to send your package. Please note: Returns sent without prior approval will not be accepted.

If you have any questions about the return process, don’t hesitate to reach out to us at infotimberteach@gmail.com.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

If you're unsure whether your item qualifies, please contact us before initiating a return.

Note: Sale items and gift cards are non-returnable.

Exchanges

The quickest way to get the item you want is to return the one you have. Once your return is accepted, you can place a new order for the desired item.

European Union Customers – 14-Day Cooling-Off Period

If your order is being shipped to a country in the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without explanation. Items must be in their original condition—unworn, unused, with tags, and in their original packaging. A receipt or proof of purchase is required.

Refunds

Once we receive and inspect your return, we’ll notify you whether the refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at infotimberteach@gmail.com.